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Frequently Asked Questions
Q May I have a sample order?
Yes, sample orders are available for quality testing and market checking.
Q What is the lead time for production?
Samples usually take 3-5 days. Mass production typically requires 1-2 weeks, with total delivery time ranging from 7 to 45 days depending on the order quantity.
Q How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx, or TNT, which typically takes 3-5 days. Airline and sea shipping options are also available for larger orders.
Q How do you handle faulty or defective products?
Our products are produced under a strict quality control system. During the guarantee period, we will send replacements for small quantities. For defective batch products, we will repair and resend them or discuss a suitable solution.
Q What payment methods do you accept?
We accept various payment methods including Credit Card, T/T, PayPal, and Western Union, or other customized methods as per agreement.
Q What kind of certifications do you have?
We hold multiple industry-standard certifications including CE, RoHS, CCC, and ISO9001 to ensure product quality and compliance.
VELORIQ Lighting
