Q May I have a sample order?
Yes, sample order is available to check quality and market testing.
Q What is the lead time for production?
Samples need 3-5 days, mass production usually takes 1-2 weeks depending on order quantity. Final delivery time ranges from 7-45 days.
Q How do you ship the goods and how long does it take?
We usually ship by DHL, UPS, FedEx or TNT, which typically takes 3-5 days to arrive. Airline and sea shipping are also optional methods.
Q What is the standard process for placing an order?
Firstly, share your requirements. Secondly, we quote based on those needs. Thirdly, the customer confirms samples and places a deposit. Finally, we arrange production.
Q How do you handle product quality issues or faults?
Our products follow strict quality control. During the guarantee period, we will send replacements for small quantities or repair/replace defective batch products as per the situation.
Q What payment methods and terms are accepted?
We accept Credit Cards, T/T, PayPal, and Western Union. Terms are usually a 30% deposit and 70% balance before shipment after inspection.
VELORIQ Lighting
