❓ Frequently Asked Questions
Q. How can I get a sample for quality check?
A. After price confirmation, you can require samples to check our quality. If you need samples, we will charge the sample cost. However, the sample cost can be refunded after order confirmation if the quantity exceeds our MOQ.
Q. Can you provide OEM or ODM service?
A. Yes, we provide comprehensive OEM and ODM services. Our professional team has rich experience in the lighting field. Just share your ideas, and we will carry them out into perfect lighting solutions. We currently assist several international brands in winning their markets through our ODM business.
Q. What's the lead time for mass production?
A. Our usual practice is to ship small quantities within 3-7 days after the deposit is paid, and large quantities within 15-30 days. We suggest starting an inquiry two months before the date you would like to receive the goods.
Q. What are the terms of delivery?
A. We accept EXW, FOB, CNF, CIF, DDP, etc. You can choose the one that is most convenient and cost-effective for your specific needs.
Q. Is the 48V magnetic track system safe for home use?
A. Absolutely. The 48V low-voltage design ensures high safety during installation and maintenance. It significantly reduces the risk of electric shock compared to traditional high-voltage systems, making it ideal for residential and commercial environments.
Q. Can the lighting system be controlled via smartphone?
A. Yes, our system supports Tuya Smart Dimmable technology. You can easily adjust the brightness and control the lights through your mobile device for a personalized lighting experience.